The following payment details are related to those reservations generated from the CHBO Rental Program.
Payments
The following payment details relate to reservations generated from the CHBO Rental Program.
Rent payments on new reservations:
- If a tenant moves in during the month, the owner will receive the pro-rated rent, move-out clean fee, pet fee, etc. in that month. Rent for the next month will be paid in the next month.
- Payments are electronically initiated on Wednesdays once funds have cleared and their move-in has been confirmed.
For example, move-ins from Tuesdays to Mondays will be paid on the following Wednesday if conditions have been met.
- Fraud protection policies may delay first-time payments to an account. ACH banking details must be provided with photo/screenshot documentation of the account number in order for payments to be sent.
To double-check or update this information:
- Login to your CHBO portal.
- Scroll your mouse over the “CHBO Rental Program” dropdown.
- Click “Payment Methods.”
Rent payments on existing reservations: Payments will be initiated by the tenth of the month and may be slightly delayed if a bank holiday has slowed the funds from clearing. The payment issued will be for the current month only (ie if tenant moves in on Jan. 15th, the owner will be paid for Jan. 15th through the 30th. Then by Feb. 10th, the owner will receive the full Feb. rent).
** Please note that commission is collected on all funds collected from tenants, except for insurance claims.
