Most Corporate Housing Landlords Require Security Deposits; Few Require Insurance

We’re continuing our blog series to share key findings from the 2011 “By Owner” Corporate Housing Report, an annual survey sponsored by CHBO to better understand the “by owner” rental marketplace. The latest report was released in January 2012 based on 2011 trends.

How do you protect your property from potential loss? How do you entice a company or tenant to rent your property when a deposit is required, when these travelers can stay in hotel housing without having to pay those types of fees? It’s essential to understand what the industry standards are – and how to protect yourself without losing a great potential renter.

In 2011, the general trend in the “by owner” community was for an increase in security deposits − especially for deposits greater than one month’s rent.

While only 10% say they do not collect a security deposit, the large majority of landlords do. 31% say they collect one month’s rent as a refundable security deposit, while others collect $100-$500 (22%) and $500-$1000 (26%). These figures are on par with general corporate housing trends. According to a Corporate Housing Providers Association (CHPA) Industry Survey, some full-service, corporate housing companies do not charge security deposits. If they do, the average fee is $646.

Pet Security Deposits

On another note, we are seeing more and more long-term business travelers arriving with pets in tow. In fact, 50% of survey respondents say they accept some type of pet in their corporate rental property. And of those who accept pets, 73.8% say they take pets because it gets their properties rented.

In addition, we asked survey participants how many days their property had rented with a pet. We also asked whether a pet had damaged their property.

  • 19.6% of respondents rented their property with a pet for 31 to 90 days;
  • 10.7% rented 90 to 180 days; and
  • 12.2% rented for 180 to 365 days.

Of these rentals, 6.9% reported “a lot” of damage, 15.8% reported “a little” damage, and the majority reported no damage at all.

According to the 2011 CHPA Industry Survey, the average pet fee for full-service, corporate housing companies is $268, and the average pet deposit is $348. For respondents to the “By Owner” survey, the average, non-refundable, one-time pet fee is $144. (It’s generally applied to a special departure clean needed to eliminate hair and odors). The average pet refundable deposit is $342.

Travel and Deposit Insurance

We believe travel and deposit insurance may be a future trend worth watching. While only 6.8% of respondents said they offer travel and/or deposit insurance, we have a feeling things will dramatically change in this arena in the years to come.  CHBO now offers these services to by owner landlords, something new in 2012.

To read more about these results, download the full “By Owner” Corporate Housing Report online at http://www.corporatehousingbyowner.com/pdf/2011_CHBO_Report_FINAL.pdf


Should I Charge a Pet Fee for My Corporate Rental?

We have discussed in past posts the pros and cons of allowing pets in your corporate rental.

If you are open to marketing your property as pet friendly, you will likely attract a greater number of potential renters.  More travelers are now bringing their pets along – nobody wants to leave their beloved Fido behind – and the numbers continue to increase every year.

In the annual Corporate Housing By Owner Report, 73.8% of responders said they accepted pets to get their properties rented.

But if you do choose to allow pets, CHBO strongly recommends you charge a pet fee and/or pet deposit to your tenants.

To give you an idea of how much you should charge, annual report responders said they were charging an average fee of $175, an additional deposit and an average rent increase of $39.  Full service corporate housing companies are charging a fee $261 and a deposit of $271.

If a prospective tenant has more than one pet, an additional charge per pet would be fair to ask for, but don’t make it a deal breaker.  Remember, the goal is to get your property rented.

Opening your door to pets provides the opportunity for you to make more money.  And don’t worry, pet owners will typically expect additional fees and are happy to pay up to bring along their four-legged family member.

When Disaster Strikes – Turn to Corporate Housing

Hopefully a family will never have to live through the experience of a natural disaster.  However, if a fire, flood, tornado or other unforeseen event occurs and a family is temporarily displaced from their home, corporate housing can be the answer.

Oftentimes, insurance providers will place families in a hotel while their home is being rebuilt, or other housing options are being secured.  Hotels can be very nice, but a corporate rental can be much more comforting to a family suffering from shock and loss.

With a properly outfitted kitchen, furnishings and more of a traditional home space  families are used to, a corporate rental is a great option for those relocated temporarily. Corporate rentals are often more friendly to Fido and feline friends than hotels too, and a family isn’t complete without their beloved pets.

If disaster should strike, it’s important to know your temporary housing options and corporate housing is the perfect solution.

Part II of II: The Pet Dilemma. How-to Ensure Good Pet Practices


As discussed in Part I of The Pet Dilemma series, allowing pets in your corporate rental enables you to attract a greater number of potential renters.

But if you allow pets, here are a few things to ask and a few rules to set to ensure good pet practices:

What kind of animal is it? Most animals are fine, but you may want to avoid allowing tenants with pitbulls or other animals that could be considered dangerous to the families living around you. A dangerous animal might require you to change your homeowners insurance and you don’t want to have to deal with that added hassle.

Is the animal noisy? Dogs like to bark, especially at strangers and passerbys. This can be very annoying and disruptive to neighbors. Make the owner agree that the dog will be kept inside most of the time and only outside when supervised by his owner. You may even set hours (i.e., the dog can’t be outside after 10pm) to ensure the dog isn’t barking late at night.

Who is going to clean up?
Outline specific rules on what you expect your property (inside and out) to look like while the tenant lives there and upon returning the home to you.

Who will pay for damages?
If the pet chews through your wood coffee table, spell out in your contract that the renter is responsible for all damages – big and small. Note: Don’t forget to collect an additional pet security deposit – typically 50% more than a regular security deposit – to insure your property against damages caused by the animal.

How old is the pet and is it house trained?
This is actually a very important to ask as you don’t want a puppy “marking” up your carpet or having accidents in your bed. Make sure the animal is at least one year old and is house trained.

How many pets? It’s wise to limit the number of pets to one large animal and maybe two small animals.

Is the pet properly vaccinated?
You don’t want any animals carrying or being exposed to disease on your property. Ask for proof of vaccinations and make sure they’re up to date.

Also, be sure to check with your insurance provider to ensure you’re effectively covered to allow pets in your corporate rental.

Overall, allowing pets can be quite lucrative. Be sure to ask the right questions so you product yourself from liability and your property from damage.

How to Make Sure Your Pet Policy Was Obeyed

We’ve written a lot in the past about allowing pets in your corporate rental and why you should, but not every property is “fit” to accommodate Fido. Some communities don’t allow pets at all, while other owners may not want pets in their units due to allergies or other reasons.

If you do not allow critters on the property, make a clear statement to your tenant that they are, under no circumstance, allowed to bring pets into your property. Not theirs, not others. Include this “no pet clause” in your lease agreement as well.

During checkout inspection, if you suspect a pet was in the unit, we recommend using a pet urine flashlight to test the carpets to ensure your no-pet policy was obeyed.

We have an owner who uses this product. It is a UV flashlight that can highlight dried pet pee stains on carpet. The light runs on two double-A batteries. The process can be a bit tedious. You have to be on your knees, comb the suspicious area with the flashlight going across the carpet slowly. Some spots are more apparent to the eye and if you shine this light on it, the stain will illuminate on the rug.

If you are ultra-strict on this no-pet policy due to a medical condition or other reasons, let your tenants know you have this pet pee-pee locator contraption and it will likely be all the deterrent they need to keep pets off your property.

Part I of II: The Pet Dilemma. Should You Allow ‘Em?

We are constantly asked whether a corporate rental should allow pets. On one had, your property is furnished, so there are things that can easily be damaged by a pet. On the other hand, you want to maximize the number of renters you attract, after all, this is an investment and you don’t want your home sitting idle without any renters.

So, while pets can be a pain, we think homeowners should make every effort to allow them. Here’s why:

First, you open the door to a larger pool of possible tenants. Traveling with pets has become commonplace these days and more traveling executives and relocated families are bringing Fido along for the ride. It’s also unlikely that an executive or family traveling with a pet for months at a time would want to stay in a hotel – so a corporate rental is quite attractive for this audience.

Second, you open the door to making more money. Yes, you can charge more for renter’s who bring along a pet – and you can demand a larger security deposit too. People traveling with pets expect this and are happy to oblige because they simply want to bring Fido along.

Third, you might increase your occupancy rate. Because you allow a larger pool of possible tenants, it’s likely your rental property will have very high occupancy rates – boosting your bottom line!

Fourth, if you own a single family home, it’s the best way to get more renters. Traveling executives like to be near their office, so they may not venture too far off into suburbia. But those that require temporary, furnished rentals homes AND have pets will turn to the single family homes listed for rent, even in a less desirable location (suburb vs. city) just so they can have a yard for their pet to play in and so they can be near parks. So I’m saying if you have a property not centrally located, allowing pets might be one of the few ways you attract a constant stream of renters to your property.

If you do decide to allow pets in your rental property, there are a few precautions and rules you must abide by first. Read Part II – coming soon!